Your Guide on Where to Return Verizon Fios Equipment Near Me

If you’ve recently canceled your Verizon Fios service, returning your equipment is essential to avoid extra charges. This guide will help you understand the return process, including important deadlines, where to return your items, and how to handle any issues that might come up.

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Key Takeaways

Return your equipment within 30 days to avoid fees.
You can return items in-store or by shipping them back.
Make sure to pack your equipment securely if shipping.
Always get a receipt for your return as proof.
Contact customer support for any questions about the return process.

Understanding Verizon Fios Return Policy

When you cancel your Verizon Fios service, it’s important to return your equipment quickly to avoid extra charges. You have 30 days from the cancellation date to return your items. If you miss this deadline, Verizon will charge you a fee for each day you delay the return.

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Return Deadlines and Penalties

Return your equipment within 30 days of cancellation.
Daily fees apply for late returns.
Additional fees for damaged equipment.

Types of Equipment to Return

The equipment you need to return depends on your service type. Here’s a quick overview:

Equipment Type	Fees for Unreturned or Damaged Equipment
Set-Top Box—SD Digital Video Recorder	$330
Set-Top Box—Standard Definition (SD)	$160
Fios Extender	$145
Broadband Home Router	$100
Set-Top Box—HD Digital Video Recorder	$260

Damaged Equipment Fees

If you return equipment that is damaged, you will incur additional charges. Make sure to check the condition of your items before returning them.

Tip: Always keep a record of your return to avoid any disputes later on.

By understanding these policies, you can ensure a smooth return process and avoid unnecessary fees.

Locating a Verizon Fios Store Near You

If you need to return your Verizon Fios equipment, finding a nearby store is essential. Here’s how you can locate one:

Using Verizon’s Store Locator

Visit the Verizon website and use their store locator tool.
Enter your city, state, or ZIP code to find the closest store.
Check if the store accepts Fios equipment returns.

Contacting Customer Support

If you prefer speaking to someone:

Call Verizon at 1-800-VERIZON (1-800-837-4966).
Use the chat feature on their website.
Reach out via Facebook Messenger for quick assistance.

List of States with Verizon Stores

You can find Verizon stores in:

Delaware
Maryland
New Jersey
New York
Virginia

Remember: Always check if the store near you accepts returns before heading out. This can save you time and effort!

Returning Verizon Fios Equipment In-Store

When you decide to return your Verizon Fios equipment in person, it’s important to be prepared. Make sure to return your equipment within 30 days to avoid any extra charges. Here’s what you need to know:

Preparing for In-Store Return

Gather all equipment you need to return, including routers and set-top boxes.
Check if your local Verizon store accepts equipment returns.
Bring any receipts or documentation related to your service cancellation.

Steps to Follow at the Store

Go to the nearest Verizon store that accepts returns.
Hand over your equipment to a store representative.
Ensure they scan the equipment to confirm the return.

Getting a Receipt for Your Return

Always ask for a receipt after returning your equipment. This serves as proof that you returned it.
Keep the receipt in a safe place until you confirm that your account is clear of any unreturned equipment charges.

Returning your equipment on time is crucial to avoid penalties. If you miss the deadline, Verizon is claiming they didn’t receive returned equipment, and you may face additional fees.

Shipping Verizon Fios Equipment Back

Returning your Verizon Fios equipment by mail is a straightforward process. Make sure to follow these steps carefully to avoid any fees.

Packing Your Equipment

Gather all items: Collect all the equipment you need to return, including cables and remotes.
Use original packaging: If possible, pack the equipment in its original box to ensure it is safe during shipping.
Secure the items: Use bubble wrap or packing paper to prevent damage during transit.

Printing and Attaching Shipping Labels

Access My Verizon: Log into your My Verizon account to print the shipping label.
Attach securely: Make sure the label is attached to the box and is clearly visible.
Keep a copy: Retain a copy of the shipping label for your records, as it serves as proof of return.

Tracking Your Return

Use My Verizon: You can track the return status through your My Verizon account.
Check shipping updates: Keep an eye on the tracking number to ensure your equipment arrives safely.

Returning your equipment on time is crucial to avoid unreturned equipment fees. If you have any issues, contact Verizon support for assistance.

By following these steps, you can ensure a smooth return process and avoid any unnecessary charges. Remember, returning your equipment promptly is essential to prevent fees for unreturned items, such as the $330 fee for unreturned set-top boxes.

Alternative Return Methods

Using UPS Stores for Returns

If you prefer not to return your Verizon Fios equipment in-store, you can use UPS stores. Here’s how:

Locate a UPS Store: Find a nearby UPS location that accepts Verizon returns.
Pack Your Equipment: Ensure your equipment is securely packed to avoid damage.
Drop Off: Take your package to the UPS store and hand it over to the staff.

Third-Party Services like DoNotPay

Another option is to use services like DoNotPay. This app can help you manage your return process easily. Here’s a quick guide:

Log In: Access your DoNotPay account.
Select Return Service: Choose the item return option.
Follow Instructions: Complete the required steps to generate a return request.

Avoiding Common Return Issues

To ensure a smooth return process, keep these tips in mind:

Check Return Deadlines: Make sure you return your equipment within the specified time frame to avoid fees.
Keep Receipts: Always get a receipt for your return, whether in-store or through shipping.
Inspect Equipment: Before returning, check for any damage to avoid extra charges.

Remember, returning your equipment on time can save you from unexpected fees. Avoid penalties by following the return guidelines carefully!

Contacting Verizon for Return Assistance

Phone Support

If you need help with returning your Verizon Fios equipment, you can call 1-800-VERIZON (1-800-837-4966). This number connects you to customer support, where you can ask questions about your return process.

Online Chat and Social Media

You can also reach out to Verizon through their online chat feature on their website. This is a quick way to get answers. Additionally, you can contact them via social media platforms like Facebook Messenger.

Using My Verizon Portal

Another option is to use the My Verizon portal. Here, you can manage your account and find information about returns. To contact support through the portal, follow these steps:

Log in to your My Verizon account.
Navigate to the support section.
Use the "talk to us" function to request a call from Verizon.

Remember, reaching out for help can make the return process smoother and faster!

Managing Your Verizon Account Post-Return

After returning your Verizon Fios equipment, it’s important to keep track of your account. Here’s how you can manage your account effectively:

Checking Return Status

Log into your Verizon account to check the status of your return.
Navigate to the Orders section to view any updates.
If you don’t see any updates, consider contacting customer support for assistance.

Handling Unreturned Equipment Charges

If you receive a charge for unreturned equipment, verify that your return was processed.
Keep your receipt safe as proof of return.
Contact Verizon if you believe the charge is incorrect.

Updating Account Information

Make sure your contact details are up to date to receive important notifications.
You can change your plan or add services through your account settings.
Monitor your data usage regularly to avoid unexpected charges.

Remember: Keeping your account information current helps you avoid issues and ensures smooth communication with Verizon.

By following these steps, you can effectively manage your Verizon account after returning your equipment. Stay informed and proactive to avoid any potential issues!

Final Thoughts on Returning Your Verizon Fios Equipment

Returning your Verizon Fios equipment doesn’t have to be a headache. Just remember to do it within 30 days after you cancel your service to avoid extra fees. You can either drop off your items at a nearby Verizon store or ship them back. If you choose to ship, make sure to pack everything well and keep your shipping label as proof. If all this sounds too complicated, consider using services like DoNotPay to help you out. Following these steps will make the return process smooth and easy.